Juan35 Terms and Conditions

Welcome to Juan35, your trusted online casino in the Philippines. These Terms and Conditions ("Terms") govern your access to and use of the Juan35 platform, including all games, promotions, services, and features available at juan35.com. By registering an account, accessing the site, or placing any bet, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

If you don't agree to any part of these Terms, please do not use Juan35. We update these Terms from time to time, and it's your responsibility to check back regularly. Continued use of Juan35 after any update means you accept the revised Terms.

1. Acceptance of Terms

By creating an account on Juan35 or by using any of its services, you agree to these Terms and Conditions without limitation or qualification. These Terms apply to all registered players and to any visitor who browses the Juan35 platform.

Juan35 reserves the right to modify or update these Terms at any time without prior notice. The latest version will always be posted on this page, together with the effective date. Your continued use of Juan35 constitutes acceptance of any changes made.

If you are unsure about any clause in these Juan35 Terms and Conditions, you are encouraged to reach out to our support team before proceeding. We want every player to feel confident and informed — hindi lang basta mag-register nang hindi alam ang patakaran.

2. Eligibility

Age Requirement

You must be at least 21 years of age to register and play on Juan35, in accordance with Philippine gaming laws. Any player found to be under the legal age will have their account immediately suspended, and all funds will be forfeited in accordance with applicable regulations.

Geographic Eligibility

Juan35 is designed for and directed at players residing in the Philippines. It is your sole responsibility to ensure that accessing and using Juan35 is lawful in your jurisdiction. If you are accessing Juan35 from outside the Philippines, you do so at your own risk and must ensure you comply with local laws.

Exclusions

• Employees of Juan35 and their immediate family members are not permitted to hold player accounts.
• Individuals listed on any government-mandated self-exclusion list or prohibited gaming list may not register.
• Any person who has previously had an account terminated by Juan35 for a breach of these Terms may not re-register without written approval from our compliance team.

3. Account Registration

To play on Juan35, you need to register a single personal account. You may only hold one account per person, household, device, or IP address. Operating multiple accounts is strictly prohibited and may lead to all accounts being suspended and balances forfeited.

KYC Verification

As part of our Know Your Customer (KYC) process, Juan35 may ask you to submit government-issued identification (such as a Philippine passport, SSS card, or driver's license) and proof of address (such as a billing statement or barangay certificate). This process helps us comply with the Anti-Money Laundering Act (AMLA) and ensures the security of all players on the platform.

Withdrawals may be held pending verification. Juan35 reserves the right to request KYC documents at any stage of your account's life, not just at registration.

Account Security

• You are responsible for keeping your login credentials — username and password — confidential.
• Never share your Juan35 account details with anyone, including friends or family members.
• If you suspect unauthorized access to your account, notify us immediately at support@juan35.com.
• Juan35 will not be held liable for losses resulting from unauthorized access due to your failure to maintain proper account security.

4. Deposits & Withdrawals

Juan35 accepts deposits and processes withdrawals through the following payment methods commonly used in the Philippines:

• E-Wallets: GCash, Maya, GrabPay, Coins.ph
• Bank Transfer: InstaPay / PESONet, BDO, BPI, UnionBank
• Cards: Visa and Mastercard debit/credit cards

Deposits

The minimum deposit at Juan35 is ₱100. All deposits must come from an account or payment method that belongs to you — we do not accept third-party deposits. Deposits are generally credited instantly. If a deposit does not reflect within 30 minutes, contact our support team with your transaction reference number.

Withdrawals

The minimum withdrawal amount is ₱500. Withdrawal requests are processed within 24–72 hours on business days, subject to KYC completion and account standing. Juan35 processes withdrawals to the same payment method used for the deposit, where possible. We reserve the right to request additional documentation before releasing any withdrawal.

5. Bonuses & Promotions

Juan35 regularly offers bonuses and promotions to its registered players, including welcome bonuses, reload bonuses, free bets, cashback offers, and VIP rewards. By claiming any bonus, you agree to the specific terms attached to that promotion, as well as these general Terms and Conditions.

General Bonus Rules

• Each promotion is available to one account per player, household, device, or IP address.
• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they — or any winnings derived from them — can be withdrawn. The specific wagering requirement will be stated on each promotion's page.
• Juan35 reserves the right to void bonuses and related winnings if it suspects abuse, including the use of multiple accounts, collusion, or exploitation of a software glitch.
• Bonuses have expiry dates. Any unused bonus or bonus-derived winnings will be forfeited after the stated expiry.
• Bonuses cannot be combined unless explicitly stated by Juan35.

Sulit ang mga bonus ng Juan35, but only when used responsibly and within these guidelines. Always check the specific terms on each promo page before you claim.

6. Fair Play & Prohibited Acts

Juan35 is committed to a fair, fun, and safe gaming environment for every kabayan player on our platform. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate:

• Using automated bots, scripts, or software to play games or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Exploiting bugs, glitches, or errors in Juan35's software. Any such incidents must be reported to support immediately; exploitation will lead to account closure.
• Chargebacks — reversing a legitimate deposit through your bank or e-wallet without prior agreement from Juan35.
• Money laundering or any attempt to use Juan35 to conceal the proceeds of illegal activity.
• Creating or using multiple accounts to claim bonuses more than once (bonus abuse).
• Any form of fraud, misrepresentation, or deception in relation to your account or your activities on Juan35.

7. Privacy & Data

Juan35 takes your privacy seriously. All personal information you provide is collected, stored, and processed in accordance with our Privacy Policy and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act 10173).

By registering on Juan35, you consent to the collection and use of your personal data as described in our Privacy Policy. Your data will never be sold to third parties. We may share information with authorized payment processors, identity verification services, and regulatory bodies as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Juan35 and its affiliates, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Juan35 platform, including but not limited to:

• Loss of winnings due to technical failures, connectivity issues, or server downtime.
• Errors in game software that result in incorrect payouts.
• Unauthorized access to your account resulting from your failure to maintain account security.
• Decisions made based on information provided on the Juan35 platform.

Juan35 makes no warranty that the platform will be uninterrupted, error-free, or free of viruses. We strive to maintain maximum uptime but cannot guarantee continuous, uninterrupted access at all times.

9. Suspension & Termination

Juan35 reserves the right to suspend, restrict, or terminate any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Fraudulent activity, collusion, or cheating.
• Failure to complete KYC verification within the required timeframe.
• Chargebacks or disputed transactions.
• Any activity that Juan35 considers harmful to the platform, other players, or the brand's integrity.

If your account is terminated for a breach of these Terms, Juan35 may, at its discretion, withhold any remaining balance pending a full investigation. If no breach is found, your balance will be returned via your registered payment method.

Players may also choose to close their own account voluntarily at any time by contacting support@juan35.com. All pending bets will be settled before the account is closed.

10. Governing Law

These Juan35 Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

11. Changes to Terms

Juan35 reserves the right to amend, update, or replace these Terms and Conditions at any time. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform announcement.

It is your responsibility as a player to review these Terms regularly. Continuing to use Juan35 after any update constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the updated Terms, you must stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to help. You can reach Juan35 through the following:

• Email: support@juan35.com
• Live Chat: Available 24/7 via the chat widget on our website
• Website: juan35.com

Magrespeto tayo sa isa't isa — we're here to help, not to complicate things. Our support team aims to respond to all inquiries within 24 hours.