1. Overview
At Juan35, we believe that trust is the foundation of every great gaming experience. This Privacy Policy explains, in plain language, how Juan35 ("we," "us," or "our") collects, processes, stores, and protects the personal information of every player who visits or registers on juan35.com.
This policy is written in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, enforced by the National Privacy Commission (NPC). By registering on Juan35 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
We keep things straight — no confusing legal jargon, no fine print to trip you up. If you ever have questions about your data, our team is always here para sagutin ang lahat ng katanungan mo.
This Privacy Policy applies to all Juan35 players, registered or unregistered, who access the platform via desktop, mobile browser, or any other device.
RA 10173 Compliant
Juan35 fully complies with the Philippine Data Privacy Act of 2012. Your rights as a data subject are respected at every step.
No Data Selling
Juan35 will never sell your personal information to any third party — ever. Your data stays within our trusted network only.
Encrypted Storage
All personal and financial data is encrypted using industry-standard protocols. Ligtas ang iyong impormasyon sa Juan35.
Player Rights First
You can access, correct, or delete your data anytime. Juan35 makes exercising your rights as easy as possible.
Cookie Transparency
We tell you exactly what cookies we use and why. You stay in control of your browsing preferences at all times.
Breach Notification
In the unlikely event of a data breach, Juan35 will notify affected players and the NPC within 72 hours as required by law.
2. Data We Collect
When you use Juan35, we collect different types of information depending on how you interact with our platform. We only collect what is necessary to deliver our services and comply with legal obligations.
Personal Information You Provide
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address and barangay
- Government-issued ID details (for KYC verification)
- Payment information (e.g., GCash number, Maya account, bank account details)
- Username and encrypted password
Automatically Collected Data
- IP address and device type (desktop, mobile, tablet)
- Browser type and operating system
- Pages visited, time spent on site, and navigation patterns
- Referring website or app that brought you to Juan35
- In-game behavior and session data
Transaction Data
- Deposit and withdrawal history, including amounts and timestamps
- Betting history and game results
- Bonus claims and promotion participation records
Juan35 does not collect your full payment card number. Payment processing is handled by certified third-party payment providers, and only tokenized references are stored on our systems.
Juan35 — Trusted by Filipino Players Nationwide — From El Nido to Manila, we protect the privacy of every player on our platform. Your data is our responsibility.
3. How We Use Your Data
Juan35 processes your personal information for specific, legitimate purposes only. Here's exactly how and why we use the data we collect:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your Juan35 player account | Contractual necessity |
| Processing deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and other channels | Contractual necessity |
| Identity verification (KYC) and fraud prevention | Legal obligation (AMLA, RA 10173) |
| Delivering customer support and resolving disputes | Legitimate interest / Contractual necessity |
| Sending promotional offers, bonuses, and updates (with your consent) | Consent |
| Personalizing your gaming experience and recommendations | Legitimate interest |
| Responsible gaming monitoring and interventions | Legal obligation / Legitimate interest |
| Regulatory reporting and compliance with Philippine gaming laws | Legal obligation |
| Improving Juan35 platform features, performance, and security | Legitimate interest |
We do not use your data for any purpose that is incompatible with the purposes listed above. If we need to use your information for a new purpose, we will update this Privacy Policy and seek your consent where required.
4. Data Sharing
Juan35 does not sell, rent, or trade your personal information. We only share your data with trusted third parties when it is strictly necessary, and only under the following circumstances:
Payment Processors
To process your deposits and withdrawals, we share relevant transaction details with certified payment providers such as GCash, Maya, GrabPay, Coins.ph, and banking partners (BDO, BPI, UnionBank). These providers are bound by their own data protection agreements and applicable Philippine financial regulations.
Identity Verification Providers
To complete KYC requirements, we may share your identification documents with accredited identity verification services. These partners are contractually obligated to handle your data securely and only for the purpose of verifying your identity.
Regulatory & Government Authorities
Juan35 may disclose your information to Philippine regulatory bodies, law enforcement, or government agencies when required by law, court order, or to protect the rights and safety of our players and platform.
Responsible Gaming Partners
Where necessary to prevent gambling harm, we may share limited data with responsible gaming support organizations operating in the Philippines — always with your best interest in mind.
All third-party data processors used by Juan35 are required to maintain the same level of data protection as we do. We conduct regular audits to ensure compliance.
Safe Gaming, Secure Data — Juan35 keeps your payment details and personal information locked down tight, whether you're playing bingo, baccarat, or sports betting.
5. Cookies & Tracking
Juan35 uses cookies and similar tracking technologies to make your experience on our platform smoother and more personalized. A cookie is a small text file placed on your device when you visit juan35.com.
Types of Cookies We Use
- Essential Cookies: Necessary for the platform to function. These enable login sessions, security checks, and core game functionality. You cannot opt out of these.
- Performance Cookies: Help us understand how players use Juan35 — which pages are most visited, how long sessions last, and where errors occur. All data is aggregated and anonymous.
- Functionality Cookies: Remember your preferences — like your language settings, preferred games, and display options — so you don't have to set them again each visit.
- Marketing Cookies: Allow us to show you relevant promotions and offers based on your activity on Juan35. These are only set with your consent.
You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of Juan35. Refer to your browser's help documentation for instructions on how to manage cookie preferences.
6. Data Security
Protecting your personal information is a top priority at Juan35. We implement a comprehensive set of technical and organizational security measures to safeguard your data against unauthorized access, loss, alteration, or disclosure.
Our Security Measures Include
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
- Data-at-Rest Encryption: Personal and financial records stored on our servers are encrypted using AES-256 encryption.
- Two-Factor Authentication (2FA): Juan35 supports 2FA for player accounts to add an extra layer of login security.
- Access Controls: Only authorized Juan35 personnel with a legitimate need can access player data. All access is logged and audited.
- Regular Security Audits: We conduct periodic penetration testing and vulnerability assessments to identify and resolve security risks proactively.
- Incident Response Plan: In the event of a data breach, Juan35 has a documented response plan to contain the incident, notify affected parties, and report to the NPC within the required 72-hour window.
While we take every reasonable measure to protect your data, no online system is 100% immune to risk. We encourage you to use a strong, unique password for your Juan35 account and never share your login details with anyone.
7. Your Rights
Under the Data Privacy Act of 2012 and its IRR, every Juan35 player has clear rights over their personal information. We make it straightforward to exercise these rights — walang hassle.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correction
Ask us to update or correct inaccurate information in your account.
Right to Erasure
Request deletion of your data, subject to legal retention obligations.
Right to Object
Object to processing your data for direct marketing or profiling purposes.
Right to Portability
Receive a copy of your data in a structured, machine-readable format.
Right to Complain
Lodge a complaint with the National Privacy Commission if your rights are violated.
To exercise any of these rights, send a request to privacy@juan35.com. We will respond within 15 business days of receiving a valid request.
8. Data Retention
Juan35 retains your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.
- Active Accounts: Data is retained for the full duration of your active account on Juan35.
- Closed Accounts: Following account closure, certain records — including transaction history and KYC documents — are retained for a minimum of 5 years to comply with AMLA and gaming regulatory requirements.
- Marketing Data: If you withdraw consent to receive marketing communications, your preferences are updated immediately, and you will no longer receive promotional messages. Associated data is deleted or anonymized within 30 days.
- Support Records: Customer service records are kept for 3 years after the last interaction.
Once the applicable retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you as an individual.
9. Minors
Juan35 strictly prohibits the use of our platform by individuals under the age of 21, in compliance with Philippine gaming laws. We do not knowingly collect personal information from anyone under 21 years of age.
If we discover or are informed that a minor has registered on Juan35, we will immediately suspend the account, delete all associated personal information, and forfeit any funds in accordance with applicable regulations. If you believe a minor has accessed Juan35, please contact us immediately at support@juan35.com.
10. Third-Party Links
The Juan35 platform may occasionally reference or link to third-party services such as payment providers or responsible gaming resources. These third-party sites operate independently and have their own privacy policies. Juan35 is not responsible for the privacy practices or content of any third-party website.
We encourage you to read the privacy policy of any third-party service you interact with through Juan35 before submitting any personal information to them.
Poker, Privacy, and Player Trust — At Juan35, your data is treated with the same seriousness as the game itself. Fair play starts with protecting what's yours.
11. Policy Changes
Juan35 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant updates that affect your rights or how we process your data, we will also notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically so you stay informed about how Juan35 protects your information.
Your continued use of Juan35 after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an update, please contact us to close your account.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how Juan35 handles your personal data, please don't hesitate to get in touch. We have a dedicated Data Privacy team ready to assist you.
- Data Privacy Officer: dpo@juan35.com
- General Support: support@juan35.com
- Live Chat: Available 24/7 on juan35.com
We aim to respond to all privacy-related inquiries within 5 business days. For formal data subject requests, the response period is up to 15 business days from receipt of a complete request.
If you feel your privacy rights have not been adequately addressed by Juan35, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
Play Safe with Juan35
Now that you know exactly how we protect your data, join thousands of Filipino players who trust Juan35 for a secure, fair, and exciting gaming experience. Tara na!